Terrana

Order Processing: All orders are processed within 2–3 business days (excluding weekends and public holidays).

Domestic Shipping:
Standard delivery within 4–7 business days after dispatch.

Shipping Charges:
Calculated at checkout based on location and selected delivery method.

Free Shipping:
Enjoy Free Shipping on all orders within Pakistan.

Order Tracking:
Once your order is shipped, you will receive a tracking number via E-mail/WhatsApp.

Eligibility:
Items can be returned or exchanged within 7–14 days of delivery, provided they are unused, unwashed, unaltered, and in original condition with all tags intact.

Non-Returnable Items:
Sale/discounted items, customized orders, and accessories are not eligible for return or exchange.

Exchange:
Customers can exchange for a different size or product of equal value (subject to availability).

Refunds:
Refunds (where applicable) will be processed in the original payment method within 7–10 business days after the returned item is received and inspected.

Return Shipping:
Customers are responsible for return shipping costs unless the item received was defective or incorrect.